Zar Casino Warning:
It has come to our attention that there are some concerns regarding Zar Casino. We would like to take this opportunity to address these concerns and provide some important information to players:
Zar Casino is a scam for multiple reasons. First of all, the casino has been blacklisted by several reputable online casino watchdog sites. These sites have received numerous complaints from players who have been scammed by Zar Casino. The complaints range from not receiving payouts to rigged games and unfair bonus terms.
Moreover, Zar Casino has a history of changing its terms and conditions without notifying its players. This means that players can unknowingly violate the casino’s rules and have their winnings confiscated.
Additionally, the casino’s customer support team is unresponsive and unhelpful. Players have reported that their emails and phone calls go unanswered, leaving them with no way to resolve their issues.
Furthermore, Zar Casino is not licensed by any reputable gambling authority. This means that the casino operates outside of any regulatory framework and has no oversight to ensure fair play and the protection of players’ funds.
Overall, it is clear that Zar Casino is a scam that should be avoided at all costs. Players should choose a reputable, licensed online casino to ensure a fair and secure gambling experience.
Latest Complaints:
I made a deposit on Zar Casino match bonus. The match bonus wager was completed.
I played on and in the end cashed out about R18 000. My limit of withdrawals according to my level on Zar Casino is R20 000.
After waiting 48hours withdrawal pending. They paid out R850 into my bank account and added R10 000 on my zar account. After my initial withdrawal, I made another deposit and started to play. So they added the R10 000 to my Zar account which was actually suppose to be paid to my bank account. I was told by the Zar casino support team to do the withdrawal again, which I did. It was again added to my zar account and bonus added by the team again!!!
I was then forced to finish the wager of the bonus that was not even related to the R10 000 withdrawal . So final amount was R7000 cash out after wager reached and completed. Now, they only want to pay out R650 without any explanation why!! I was still in my limit of withdrawal, there was no active bonus. So I personally feel this is a big scam. They are refusing a player honest winnings and no explanation for anything! This has been an ongoing thing from 27 December 2021 and I still have not received any word from them.
Viane
I made a withdrawal of R1700 through a R399 deposit bonus with a playthrough offer R24000 that i manage to achieve. After i made the withdrawal i looked at my statement and it showed R1301 is the amount payout and by that time the status completed.
After 9 days i received a payment of R399 which should’ve been deducted from the amount of R1700 that was and amount R1301 should’ve been paid to me….
So I’m really not getting feedback from these cunts at ZAR casino, which they have to solve this matter in days, but it wasn’t my fault ….lack of staff or communication between departments….
Help Help Help PLEASE
Lesley
I played on ZAR casino. However I have won. Played finally deposited as mentioned by online support. However my deposit has rejected twice from ZAR side of the casino.
As mentioned by your online agent. My winnings where declined ,and I can’t get my winnings now. Sent numerous emails to [email protected] but no one dares to reply.
Sandhir
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Hi Rick
My name is Alex and an avid online casino player, I had a couple of welcome bonus codes and won appox R40000.00 over a few days, the casino is now telling me they won’t pay me out because I have not made a deposit. If this was the the case why does the app allow a withdraw and ask for account details, furthermore they have sent me a statement saying the payment has been completed.
Detailed Information About Your Complaint (required) This form expands in the lower right corner
Good day, ZAR casino was lovely I enjoyed it. Had fun, I played many no deposit bonuses the first week I registered with them. No issues it was all approved. So anyways I won R800 but withdrew R500 only. And bare in mind, this when I win and applied for the withdrawal I had not deposited any REAL MONEY.
I played with free bonus from their site and also from emails they sent etc. I did my withdrawal on the 18th of January 2021 of R500, I sent through required FICA documents via email. It was processed. I still didn’t make any deposit from my personal bank account yet. Eventually I did an eft on the 22n January 2021, so I cud play properly and win big cos of the R500 i won. Everything was going great. Anyways I was paid out the R500 on the 26th January 2021.. Yay I was so happy.
Thereafter I made about 6 or so deposits till last night the 08th of February 2021. Yep last night I also deposited. So a few days ago, I played as normal, using all the freebies they gave, also the no deposit bonuses etc. I spoke to Rose, Yana, Aleena etc. So luck was on my side… I played a game that required me completing a wager of R12000 to win whatever amount thereafter. Like a no max withdrawal win. I made deposits that same week 3rd 4th Feb 2021 I did like 2 deposits. Anyways that was that. I played with the bonuses etc, played with my. Money deposits etc. And I passed the R12000 wager. Anyways after playing it I see I had R8400 or in my account balance and a bonus of non refundable R250.
So when I went to claim it said I have an active bonus. So before I do anything I contacted agent and she said she doesn’t see any bonus. Etc. But I said I’m looking at it. I have screen shots of the notifications from the system. So anyways… I forfeited the R250 non redeemable bonus. And Alas… The withdrawal was now allowing me to withdraw the cash balance.. So I chose R8000 to withdraw and it went through successfully.
I put in all the relevant bank details etc. Omg I’m so happy cos I stayed up almost whole night and morn ng so that I can complete this wager. And I completed and I won.. LEGALLY and fairly and followed the rules and terms etc. The money was mine. So I chatted with agent etc and and and. So anyways ZAR SEND ME AN EMAIL FOR ME TO SEND FICA DOCUMENTS ETC AGAIN. So I’m like I just withdrew 2 weeks ago, why must I now resend the same documents . U shud have that on file. U shud have ur my bank details cos u paid me R500 on the 26th of Jan 2021.
Anyways never got any replies etc. But everyday still they send emails with free spins etc etc etc. So I contacted them today 9th Feb 2021 regarding status of withdrawal only to find out its declined cos I used too many bonuses and free spins and no deposit bonuses etc. R8000 FOR ME IS ALOT OF MONEY AND MONEY THAT I SO NEED DURING THESE TOUGH TIMES. So I spoke to some Guy named Oliver Angor.. VIP manager or supervisor. And he was rude arrogant and treated me like I was nothing.
I ASKED QUESTIONS I EXPLAINED. BUT HE KEPT SENDING THE TERMS AND CONDITIONS 5X IN THAT SAME CHAT THIS MORNING. SO I ASKED AGAIN, I WASN’T PAID COS I USED FREE SPIN BONUSES AND NO DEPOSIT BONUSES HE SAID YES u USED THEM WITHOUT MAKING DEPOSITS IN BETWEEN.
NOW MY POINT IS THIS… I ASKED HIM… SO HOW IS IT THAT I Did the exact same thing I been doing from the start of joining u guys. I have been playing with NDB AND FS… And ur system allowed me to use them. If it didn’t allow, then a pop up message tell u u can’t use it. So watever BONUSES, BE IT FS OR NDB OR Match BONUS ETC, I PLAYED IT, ALSO DID DEPOSITS IN BETWEEN AS WELL. AND ALL THESE WERE ACCEPTED AND APPROVED BY ZAR CASINO AND redeemed by me. I live alone and ai relocated to CPT. My family is in Durban. So playing online free bets etc keeps my mind busy at night or when I’m working os of this virus I don’t leave my home. It’s too scary. Money Is tight and that’s why I play the free stuff I get from them or ads with their name and logo etc. And I love playing the games.
ANYWAYS…. THEY DECLINED MY R8000. but what I asked Oliver again… He was so evasive and rude and even arrogant towards me…. I asked him….. So HOW WAS I PAID THE R500 WITHOUT MAKING ANY DEPOIST. but for The R8000 win I had done some deposits of REAL MONEY. MY MONEY FROM MY BANK ACCOUNT VIA EFT. SO COS THIS Is R8000 YOURL DONT WANA PAY ME. BUT R500 URL DID.
SO WHAT WAS DIFFERENT THIS TIME COS I KNOW I PLAYED FAIR AND LEGAL AND PLAY BONUSES OR NDB WAS APPROVED MY THE CASINO AND I PLAYED IT. So OLIVER SAYS, they paid u because of good customer service.
So, JUST TO PAY ME R500 AND Keep ME HAPPY (COUGHS SARCASTICALLY ) THEY BROKE THEIR OWN RULES, AND I PAID NOT A CENT TO THEM. AND PLAYED FREE BONUESE ETC.
SO FOR ME AS A PAYING CUSTOMER, I DID EFT BANK TRANSFERS…. AND I WON R8000 SUDDENLY THE RULES ARE IMPLEMENTED AND I’M NOT TREAT LIKE A LOONY CASE AND CRIMINAL.
HOW DO U DECLINE SOMEONE THAT PAYS MONEY TO UR BIZ, BUT KOOKS AFTER AND BEND THE RULES BREAK THE RULES, SHOWV YOUR RULES DOWN THE TOILET PAN FOR SOMEONE THAT HASNT Contribute A CENT TO UR BIZ. How is THAT POSSIBLE. PLEASE HELP ME THE MONEY I WON, WHts DIE TO ME.
I have proof. I also have email from an agent that I Proved wrong with the TCS. She wS rude to me via live chat and treated me like I am dumb. But I taught her a thing or two about her own company polices and rules. Yep she apologised and then said I ws right ND she gave me literally a R30 bonus. Oh yes the Free spins on email said any game I Wana play using the free spins. My choice. But she loaded it without asking or informing me until she was done. We had a debate and guess I knew more than. Her what her companys policies are for withdrawal and wagering.
Please help me, I need my. Money. I have lots of proof. Oh and Oliver said me I must take it ombudsman they will be ready for me soon. I must compile my docs. Pathetic customer service by him and no empathy m And he insists he stands by his terms.
My POINT IS.. FOR R500 U BROKE THE RULES., U EVEN PAID ME IN MY BANK. ACCOUNT. BUT COS I WON R800 IM CLAIMING SUDDENLY THE RULES HAVE BECOME SO IMPORTANT AND ITS NOW AN ISSUE JUST COS U DONT HAVE TO PAY ME. Please help me get what’s mine please sir. Regards Richlee
Since 23 december 2021 i have been strugling to get my winning paid out from zar casino i have send them all the documents 2 times if not 3 times i get email about withdrawl stating it will be proccesed a few days later when i log in boom the money has been reversed back to my zar account i am attaching some proof of all of it.
DateNumberTypeDescriptionStatusAmount1/11/2022 7:43 AM218198WithdrawalPayment by wire transfer [Fee: R0.00]Pending(R500.00)1/10/2022 12:14 PM3289039BonusFree Game Bonus won on 1/10/2022 11:57:31 AMLostR6.861/10/2022 11:52 AM3289015BonusLoyalty Award claimed 1/10/2022LostR50.001/7/2022 12:09 PM217246WithdrawalPayment by BitcoinReversed(R600.00)1/7/2022 12:08 PM217244WithdrawalPayment by wire transfer [Fee: R0.00]Reversed(R1,000.00)1/7/2022 12:41 AM217136WithdrawalPayment by wire transfer [Fee: R0.00]Reversed(R1,600.00)1/6/2022 9:47 AM216957WithdrawalPayment by wire transfer [Fee: R0.00]Reversed(R1,700.00)1/1/2022 2:59 PM1382558DepositInstantEft payment (Billing Descriptor)CompletedR65.0012/26/2021 11:52 AM1363821DepositInstantEft payment (Billing Descriptor)CompletedR55.0012/24/2021 1:31 PM3186055BonusLoyalty Award claimed 12/24/2021LostR30.0012/23/2021 1:51 PM213540WithdrawalPayment by wire transfer [Fee: R0.00]Reversed(R1,700.00)12/23/2021 11:16 AM1354045DepositInstantEft payment (Billing Descriptor)CompletedR55.00
Zar has been unfair and they do not want to pay me my withdrawal. I won $10,000 from Zar Casino and they didn’t want me to withdraw. Then I plaid till $6000 ND and withdrew $5000. The casino then said that I’ll be paid out in 48 hours but wen I ask online help they told me my payment was declined. They robbed me of my winnings just like everyone else. Good thing they are on the blacklist!
I registered on zar casino I played with their welcome bonus I reached their play through requirements then I forfeited the bonus then I made a withdrawal. I was told that I must make my 1st deposit of 55 rand for them to process my withdrawals. I did made the deposit but it didn’t go through in my playing wallet.
I reached out to them they said I must send payment proof. I did but now they are just playing me telling me that they are investigating. It’s been days now. Please help
Over a month ago n accidentally deposit a 2750 in to my zar casino account it never reflected into the account After 2 weeks of struggles sending proof phone calls going to the bank they eventually apologize and credited the money to my zar casino account.
From last week I tried to withdraw my money (remember i did not receive a bonus or won this money its money i paid into the account) but every time send back to my zar casino I phoned they told me i must just wager a little bit so i did i tried to withdraw same story money is just send back to my zar account This is the 4th time a wagered i lost 1750 they still tell me i must wager and in the same breath tells me they see the wager is completed.
There’s almost nothing left of my money but still the casino refuses to give me the little i have left back to me I need help this casino is busy with daylight robbery.
Played with my own cash and won. Now Zar Casino refuses to pay my winnings out. They claim that I won on their bonus spins. This is not true at all.
I deposited money on the 1st of May 2023. I’m still waiting for my deposit to show. Each time I ask they say it takes 48hours to 72 hours. Then 8 to 9 working days. Now it’s been 9 working days and now they tell me I have to wait another 8 to 9 working days. Apparently they can’t find my deposit. Even though I send them proof of payment. Everyday is the same story. I have screenshots of this since it started. Please help me and assist.
Zar Casino
This Casino Should be rated a Zero Star.
It’s by far the worst online casino around, compared to other verified, trustworthy online casinos/platform’s that I’ve used.
The issue in my case is that I had winnings (5 digit figured) as a balance in my account that was canceled by the finance department of this casino (ZAR CASINO).
After playing for a fee days on the platform, depositing and playing I’ve come accustomed to how they operate and processes involved.
When my account was getting to a low balance I was called by the VIP host and they awarded me a Bonus amount to play with at a max cashout of 3x .. I did successfully win almost 10x times this amount and cash out was processed fine without problem.
*THE ISSUE STARTED WHEN I DID WIN (4 digit figures) WITH MY OWN small balance I had left in my account I WAS TOLD THAT WINNINGS was not from my FUNDS . . I depleted the bonus funds then played with my own funds thereafter so winnings was suppose to have been my own.
**Also note this casino doesn’t have a toogle or option to see how much funds is your own and which is casino bonus funds OR OPTION to choose to play with bonus or own funds, THE DECISION IS UP TO FINANCE DEPARTMENT which is used . SO THE CASINO ALWAYS WINS even if you use your own money they simply say you used there’s and winnings not valid .**
Numerous attempts have been made to VIP host, Casino management, EMAILS, CALLS, to resolve issue but ALL HAS FAILED .
**I have full gaming’s logs and details of PLAYS that I supplied as well but still no resolution.
I am now going ahead with Legal actions/routes to get a fair outcome AND TO POSSIBLE GET THIS CASINO INVESTIGATED BY SA GAMING BOARD because certainly they don’t follow procedures and protocols as many other online casinos on the SA GAMING BOARD.
**if there is anyone that would like to assist or show me further ways to CATCH this CROOCKED CASINO OUT please contact me .
Regards
Vivian
Scammed by ZAR casino out of R11000 they only willing to send me R1000. Spinned me a bunch of Stories even though I made cash deposits and completed my wager requirements for anything.
Im in a fight with this casino regarding my winning payout. I won R30 000 using only funds that was deposited and no bonus or anything. In the Terms and Conditions it states the following:
“Buffalo Tier Players will receive a maximum payout of up to R15 000 per week until the entire withdrawal amount has been paid in full.”
Then the next paragraph states
” Players can withdraw” this amount once per week.”
They say that they can only pay me out R3000 a week because the payout it subject to my account, of which i don’t see that wording anywhere on the terms and conditions. They are saying that the first quote as above states that i can cash out up to a Maximum of R15000 and not that i can cash out a Maximum of R15000, and also why would it say in the next paragraph that Players can cash out this amount once per week.
I’m fighting with them every day and they refuse to let me speak to someone that can help me in this matter just keeps telling me that i can only cash out R3000 per week. When i said to the Lady Mellisa that I’m going for legal advice regarding this matter she threatened me by saying that she is going to freeze my account and I’ll forfeit all my winning that amounts up to R20000 still outstanding.