We received the below player complaint on Golden Lady Casino (goldenladycasino.com).
Complaint:
I claimed a $350 two stage promotion.
First stage finished with a balance, then I deposited $25 bitcoin.
I completed the 35X playthrough.
I submitted $382 withdrawal/ cashout request to my bitcoin wallet.
They emailed me for identity verification which I provided.
My cashout has been in limbo since March 16th.
They tell me its processing however it has been nearly a month and a half!!
Please put a fire under someone to get me paid out. Help! They continue to brush me off with excuses.
Unfortunately after multiple attempts to try and get help from Golden Lady Casino, they so far have refused to respond.
If you play at this casino and get scammed, there is nothing we can do to help.
We recommend avoiding Golden Lady Casino at this time.
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CONSPIRACY TO COMMIT FRAUD BETWEEN CASINO AND BITCOIN PROCESSOR
The Golden Lady Casino accepts numerous deposit alternatives. Withdrawals, the casino only provides Bitcoin or Western Union payouts. Days after selecting Western Union payout, Support Staff will notify you that Western Union payouts are only available in UK. (which I doubt) As such, your only payout option is Bitcoin. (I have played at nearly 50 casinos. Golden Lady Casino is the ONLY one which restricts withdrawals to Bitcoin.) The support staff will provide you with the name of a Bitcoin Processor which they recommend. Support staff states, “they will help you through the sign-up process for their Bitcoin processor.” Their Bitcoin Processor requires access to your bank accounts thru your bank’s online banking process. They ask for your USERID and PASSWORD into your online banking account. They ask for additional information which is private and personal. I didn’t catch the problem, as I’ve never had a Bitcoin Provider. My bank personnel, more than one, called me and asked what’s going on. When my bank heard what their Bitcoin Processor was asking for, they stated emphatically, “That’s a scam!” They said, “Legitimate Bitcoin Processors NEVER ask for that personal information.” I believe Golden Lady Casino is working in tandem with their (only) Bitcoin Processor to defraud players. STAY WAY FROM GOLDEN LADY CASINO!!!
Hi, Please can you help me. I have been speaking to james on golden lady casino and quite frankly he is messing about. He has not giving me any hope of get my winnings. Delayed tactic. I have been waiting six weeks not good. Do you think i will get paid out?